Your appointment is very important to me. This time is reserved especially for you. In order to continue to provide my guests with the best possible scheduling options, I do require a 48 hour notice should you need to cancel or reschedule your visit. If you have to cancel your appointment with less than 48 hours of notice, a 50% service cancellation fee does apply and will be due before a new appointment is scheduled.
I understand that uncontrollable things can happen that might cause you to run late. Please reach out if you know you will be late. If you are more then 15 minutes late to your appointment, we might have to alter your service for something that fits your time, so that the next guests' appointment is not disrupted.
My main goal is to have you feeling beautiful and empowered with your new look. If you are having any challenges with your hair cut or color, please reach out, via email, within 7 days to have a complementary adjustment. There are no refunds on services and changing your mind on a color or cut is not considered an adjustment. I do want you to be 100% happy with your hair.
If you are not happy with a retail product you have purchased, you can return it and receive a full refund within 15 days. Please note any discounted retail products are none refundable.